Customer Engagement
Reduce service-level friction, share more value and keep your customers engaged to propel upsells, referrals and a continuous state of organic, sustainable growth.
Happy Customers Help You Grow
Your customers are your greatest marketing asset because their word is more trustworthy than anybody else's. Happy, informed customers will keep working with you, share testimonials and refer their friends. Happy customers help your business achieve a state of organic, sustainable growth over time. Let's design and execute a strategy to keep your customers happy and engaged.
The Complete Customer Engagement Outfit
CRM Configuration
Relationships are the currency of customer service. An effective CRM is your foundation for offering support and maintaining healthy relationships with your customers.
Ticketing Sytems
Implement a ticketing system to track and solve all customer issues. Allow your customers open a ticket through your website. Track issues until they close.
Customer Communication
Share blog posts, videos and other content with your customers on a regular basis to keep them informed and engaged, so they're more likely to be retained.
Service Automation
Leverage automation to stay organized and streamline service. Use triggers to open tickets, create tasks and send communications to your customers.
Customer Feedback
Implement systems to regularly collect feedback from your customers through surveys so you can identify ambassadors and solve problems before they become worse.
Product Marketing
Leverage product pages, webinars and email marketing to regularly market all your products and services to your existing customer base to increase up-sells.
Brand Evangelism
Turn your customers into advocates and your advocates into marketing assets like case studies, testimonials and referrals to drive sustainable growth.
Knowledge Base
Create a library of articles for tutorials and best practices that can be shared with your customers and simultaneously indexed by search engines to increase web traffic.
Chat Support
Add live chat to your website with an inbox shared by your support team to respond to issues faster and deliver a better experience for your customers.
CRM Configuration
An effective CRM is your foundation for offering support and maintaining healthy relationships with your customers.
- CRM Selection
- CRM Onboarding
- CRM Customization & Integration
- CRM Management & Support
Ticketing Systems
Implement a ticketing system to track and solve all customer issues. Allow your customers open a ticket through your website. Track issues until they close.
- Track all customer requests in one place
- Report on issue type, response time and other variables by employee
- Use automation to escalate tickets, create tasks and notify people when resolved
Customer Communication
Share content with your customers on a regular basis to keep them informed, engaged and retained.
- New services and company updates
- Events and webinars
- Articles, insights and email newsletters
Service Automation
Leverage automation to stay organized, streamline service and provide a better experience for your customers.
- Create tickets from website form submissions
- Tasks and send internal notifications
- Customer follow-up communication
- CRM updates and organization
Customer Feedback
Implement systems to regularly collect feedback from your customers through surveys so you can identify ambassadors and solve problems before they become worse.
- Use a CES (Customer Effort Score) survey to discover how easy it is for your customers to find help when they need it.
- Use a CSAT (Customer Satisfaction) survey to get feedback on any part of the customer experience that you want to know more about.
- Use an NPS (Net Promoter Score) survey to track how likely your customers are to recommend you to others.
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Product Marketing
Regularly market all your products and services to your existing customer base to increase up-sells.
- Customer base segmentation by solutions purchased and/or expressed interest
- Product pages, content offers and email campaigns
- Alignment with sales team for coordinated product launches and/or promotions
Brand Evangelism
Turn your customers into advocates and your advocates into marketing assets like case studies, testimonials and referrals to drive sustainable growth.
- Case studies
- Testimonials and reviews
- Referrals and advocacy
Knowledge Base
Create a library of articles for tutorials and best practices that can be shared with your customers and simultaneously indexed by search engines to increase web traffic.
- Anticipate and solve customer issues
- Help your team provide better service
- Show up on search engines
Chat Support
Add live chat or chatbots to your website with an inbox shared by your support team to respond to issues faster and deliver a better experience for your customers.
- Shorten the feedback loop
- Solve issues faster
- Streamline customer service
Let's Streamline Service & Engage Your Customers
Complete the form to get in touch with us when you're ready to take your customer service operation to the next level. When we receive your submission, we'll reach out immediately to schedule an exploratory call where we'll discuss your situation and begin to design a strategy that will foster better engagement and help your business grow.
They allowed us to be more strategic and enabled our sales team to be more effective.
Steve Davis, President, Tapecon
Partner With Us
You want to grow. We can help. Drop us a line or schedule an exploratory call.